Shipped Orders:

 

 

  • Refunds : For shipped orders, Auralgnite will issue a refund within 30 days of delivery of the order

 

  • Replacements: Submit images or videos for damaged/defective products. If the order is in transit for over 5 days past the estimated delivery window, a replacement will be issued.

 

  • Lost or Stolen Packages: For lost in transit or stolen packages, Auralgnite offers two options. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge. The choice is entirely up to you..
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